FAQs

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Attendance Verification & Alerts for Staff and Individuals

Here you will find some of the more common questions with answers we get about our check-in service. If you don’t see your question here, please contact us and we will be happy to answer any of your questions about SteadyCare and our products and services.

1. Who uses the SteadyCare call-in service?
2. Is there a permanent record of the data, and where is it stored?
3. Do I need any special equipment or software?
4. How long does it take to implement?
5. How much training is involved?
6. Will I be notified immediately if a call is missed
7. Can I try SteadyCare before I buy it?
8. What happens if I decide to terminate service?
9. What do others say about your service?
10. What happens if there is a power issue?

1. Who uses the SteadyCare call-in service?

Human service agencies throughout the United States.

2. Is there a permanent record of the data, and where is it stored?

Yes. You can easily obtain the data for up to twelve months through SteadyCare’s Web Portal. Data older than twelve months can be retrieved when requested. Records can be stored permanently at an off-site SteadyCare data center.

3. Do I need any special equipment or software?

We developed SteadyCare to work with equipment you already have – the telephones at your residential homes and your computer.

4. How long does it take to implement?

It takes 48 hours to activite your location.

5. How much training is involved?

After a twenty minute demonstration, you will find SteadyCare easy to use. SteadyCare also provides ongoing training and support as needed.

6. Will I be notified immediately if a call is missed?

You have the option to receive an email, text, or call. You may opt not to be notified immediately if a call is missed = the choice is yours.

7. Can I try SteadyCare before I buy it?

Yes. We have a 30 day trial offer. You can try SteadyCare with no obligation in up to three homes for one month absolutely free.

8. What happens if I decide to terminate service?

We will discontinue your service within 24 business hours of receiving a written letter of your intent to stop service. You are not held to a contract.

9. What do others say about your service?

Staff can report issues 24 hours a day, 7 days a week. Any issues unrelated to user error will be reported to the administrator during normal business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST.

10. What happens if there is a power issue?

There is a monitoring system in place that would automatically alert us of any outages. We also have a back-up systems in place. Our 24/7 support line is available to report any problems.